Contact Us
Feel free to use the form or drop us an email. Our support team typically responds within one business day.
Questions about your subscription, charges, invoices, or refund requests. We process refund requests within two business days.
Issues with forecasts, platform features, login, or data accuracy. Please include your account email and a description of the issue.
Looking for API access, custom integrations, or a plan for your firm? Tell us about your use case and we'll get back to you within 24 hours.
Building A1, IFZA Business Park, DSO,
Dubai, United Arab Emirates.
Frequently Asked Questions
We aim to reply within one business day. Enterprise and billing queries are prioritised and usually answered within a few hours during business hours (9am–6pm GST, Monday–Friday).
Use the Technical Support contact type in the form above, or email support@optihedge.ai directly. Please describe the issue, the stock or feature affected, and any error messages you see.
Yes — select Enterprise Info as the contact type and describe your team size and use case. We will set up a walkthrough call to show you the full platform and discuss custom pricing.
OptiHedge AI Solutions FZCO is registered in the Dubai Silicon Oasis (IFZA Business Park), Dubai, United Arab Emirates. Support is provided remotely to users worldwide.